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  • We do not offer refunds, however, we do allow date changes if notified 1 week or more in advance. For cancellations, any deposit will be forfeited. If the full amount has been paid and it is more than 30 days before the event a 50% credit note will be issued.

  • Cancellation within 14 days of Booking date – 100% of the booking is fortified. No refund, due to provisions already ordered and organised.

  • Postponed/Date and time changes are available min 7 days prior to event based on availability. If there is no availability for the requested change date a credit will be issued to be used within a 12 month period. If within 5 days of the event only 50% will be available as a credit as provisions would have already been purchased for the event. 

  • Force Majeure – Platter Me Beautiful shall not be liable to the Client for any injury, damage, loss, delay, additional expenses or cancellation of the event that is due to circumstances beyond the control of Platter Me Beautiful including but not limited to fire, acts of terrorism, floods, acts of God, government action or order, inclement weather, strikes, lockouts, riots, civil unrest, interference by civil or military authorities or acts of war.

  • All PMB property must be wiped clean and ready for pick up the following day at a time convenient for both parties.

  • PMB stylists will take photos and videos of the platter/grazing tables and sometimes will include their surroundings. These will be shared on our social media and where applicable venues and accommodation will be tagged. We will not be held responsible for any issues caused where you have not advised the rental or venue of your event and purpose of your stay. If you do not want photos/videos taken please advise in writing when booking your catering. 

  • Our produce is prepared to the highest quality standards and is always prepared with impeccable food safety practices. Upon delivery or serving time, customers accept responsibility to maintain food safety practices and thus, Platter Me Beautiful cannot accept any responsibility for the produce beyond this point.

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