We do not offer refunds, however, we do allow date changes if notified 1 week or more in advance. For cancellations, any deposit will be forfeited. If the full amount has been paid and it is more than 30 days before the event a 50% credit note will be issued.

Cancellation within 14 days of Booking date – 100% of the booking is fortified.

No refund, due to provisions already ordered and organised.

Postponed/Date and time changes are available min 7 days prior to event based on availability. If there is no availability for the requested change date a credit will be issued to be used within a 12 month period. If within 4 days of the event only 50% will be available as a credit as provisions would have already been purchased for the event. 

Force Majeure – Platter Me Beautiful shall not be liable to the Client for any injury, damage, loss, delay, additional expenses or cancellation of the event that is due to circumstances beyond the control of Platter Me Beautiful including but not limited to fire, acts of terrorism, floods, acts of God, government action or order, inclement weather, strikes, lockouts, riots, civil unrest, interference by civil or military authorities or acts of war.

All PMB property must be wiped clean and ready for pick up the following day at a time convenient for both parties.

Our produce is prepared to the highest quality standards and is always prepared with impeccable food safety practices. Upon delivery or serving time, customers accept responsibility to maintain food safety practices and thus, Platter Me Beautiful cannot accept any responsibility for the produce beyond this point.